Frequently Asked Questions
Everything you need to know about your ICE Jewellery experience.
What materials are used in ICE Jewellery pieces?
We use premium materials including 14k and 18k gold plating, 925 sterling silver, and high-grade cubic zirconia or ethically sourced gemstones to ensure lasting brilliance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
Do you offer a warranty on your products?
Yes, every purchase includes a 12-month limited warranty that covers manufacturing defects. This does not cover accidental damage or natural wear and tear.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my jewellery?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided ICE Jewellery pouch and clean gently with a soft microfiber cloth.
Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.